Terms and Conditions of Service
These terms and conditions govern your use of Trivenqolora financial planning consultation services and establish the legal relationship between you and our company.
Effective Date: August 8, 2025
Acceptance and Agreement
By subscribing to our financial planning consultation service, scheduling consultations, or using our website, you agree to be bound by these terms and conditions.
This agreement becomes legally binding upon your first subscription payment or use of our consultation services, whichever occurs first.
Description of Services
Trivenqolora provides monthly financial planning consultation services including personalized analytical reviews, resource allocation discussions, and strategic financial guidance tailored to individual circumstances.
Our consultation services focus on analytical reviews and planning discussions rather than specific financial product recommendations or sales activities.
Eligibility Requirements
To use our consultation services, you must meet the following requirements:
- Be at least 18 years of age and legally capable of entering into binding agreements
- Provide accurate personal and financial information during consultations and registration processes
- Maintain current payment information for subscription billing and service continuation
Client Responsibilities and Obligations
As a client of our financial planning consultation services, you agree to:
- Provide complete and accurate information about your financial situation, goals, and circumstances during consultations
- Maintain confidentiality of any proprietary consultation methodologies or analytical approaches shared during services
- Make subscription payments on time and maintain current billing information for uninterrupted service access
- Use consultation insights and recommendations responsibly, understanding that implementation decisions remain entirely your responsibility
- Notify us promptly of any significant changes to your financial situation that may affect consultation relevance
Prohibited Activities and Service Misuse
The following activities are strictly prohibited when using our services:
- Sharing consultation materials, recordings, or proprietary analytical methods with unauthorized third parties
- Using our services for illegal activities, fraudulent purposes, or misrepresentation of financial information
- Attempting to reverse-engineer, copy, or replicate our consultation methodologies for commercial purposes
- Harassing, threatening, or behaving inappropriately toward our staff during consultations or communications
- Using automated systems or bots to access our website or scheduling systems without explicit written permission
Intellectual Property Rights
All content, methodologies, analytical frameworks, and materials provided through our consultation services remain the exclusive intellectual property of Trivenqolora.
All website content, consultation materials, and proprietary analytical methods are protected under Malaysian intellectual property laws
Limited Use License:
We grant you a limited, non-transferable license to use consultation insights for your personal financial planning purposes only. Commercial use or redistribution is strictly prohibited.
Privacy Policy and Data Protection
Your privacy and data protection are governed by our comprehensive Privacy Policy, which forms an integral part of these terms and conditions Privacy Policy
Payment Terms and Billing
Our subscription service operates under the following payment terms:
- Monthly subscription fee of RM 1,050 (equivalent to $250 USD) billed automatically on the same date each month
- All fees include applicable Malaysian GST/SST as required by law, with transparent billing statements provided monthly
- Payment processing fees, currency conversion charges, and banking fees are the responsibility of the subscriber
Service Disclaimers and Limitations
Our financial planning consultation services are provided subject to important disclaimers and limitations outlined in our comprehensive Disclaimer document.
We provide consultation services "as is" without warranties of specific outcomes, performance levels, or guaranteed results
Limitation of Liability
To the maximum extent permitted under Malaysian law, our total liability for any claims arising from consultation services shall not exceed the total subscription fees paid in the preceding 12 months.
In no event shall we be liable for indirect, consequential, punitive, or special damages arising from service use or consultation outcomes
Client Indemnification
Clients agree to indemnify Trivenqolora against claims arising from misuse of consultation advice, failure to disclose material information, or implementation of recommendations contrary to our guidance.
Dispute Resolution Information
Dispute Resolution and Arbitration
Disputes arising from our service relationship shall first be addressed through good faith negotiations, followed by binding arbitration under Malaysian arbitration rules if necessary.
Arbitration proceedings shall be conducted in Kuala Lumpur under the Rules of the Asian International Arbitration Centre (AIAC)
Online Dispute Resolution
For international clients, online dispute resolution is available through recognized mediation services
International clients may access online dispute resolution through recognized mediation platforms: https://www.mediation.com.my
Service Termination
Either party may terminate the consultation service relationship with 30 days written notice. Termination becomes effective at the end of the current billing cycle.
Upon termination, access to ongoing consultation services ceases, though previously provided consultation materials may be retained for your personal use
Governing Law and Jurisdiction
All aspects of our service relationship are governed by the laws of Malaysia, including consumer protection regulations and financial service guidelines.
Severability of Terms
If any provision of these disclaimers is deemed invalid under Malaysian law, the remaining provisions shall continue in full force and effect.
Complete Agreement
These terms and conditions, together with our Privacy Policy, Cookie Policy, and Disclaimers, constitute the complete agreement between you and Trivenqolora regarding consultation services.
Disclaimer Modifications
We reserve the right to modify these disclaimers with 30 days advance notice to active subscribers. Continued use of our services constitutes acceptance of updated terms.
Contact Information for Questions
For questions about these terms and conditions or clarification about any provisions, please contact us:
Email: info@trivenqolora.com
Phone: +60 17 0215 6612
Address: 15 Jalan Tun Razak, Kuala Lumpur 50400